FAQ's

Frequently Asked Questions (FAQs)

We know you may have some questions about Michelle&ClairVaux, our sustainable approach, and how we operate. Below, you'll find answers to some of the most common inquiries to help you better understand our mission and how we can serve you.

Are your products truly sustainable? Yes, every piece in our collection meets strict sustainability standards, including the use of eco-friendly materials, ethical production, and responsible sourcing.

What kind of materials do you use in your clothing? Our garments are crafted from sustainable fabrics such as organic cotton, linen, Tencel, and recycled materials to ensure durability and minimal environmental impact.

How can I determine my size when ordering online? Each product page includes a detailed Size Guide to help you find the perfect fit. If you need additional assistance, our customer service team is happy to help.

Where are your products manufactured? We work with ethical manufacturers worldwide who prioritize fair wages, safe working conditions, and responsible production processes.

Do you offer worldwide shipping? Yes, we ship globally using carbon-neutral shipping methods to reduce our environmental footprint.

What is your return policy? We offer hassle-free returns within 14 days of purchase. Items must be unworn and in their original condition. Visit our Returns & Exchanges page for more details.

How can I contact customer service? For assistance, email info@michelle-clairvaux.com or reach us via WhatsApp: https://wa.me/447426741181. We respond within 24 hours.

How do you ensure ethical labor practices? We collaborate with brands and factories that adhere to strict ethical labor standards, ensuring fair wages, safe workplaces, and sustainable production.

Can I track my order? Yes, once your order is shipped, you will receive a tracking link via email.

Do you offer gift cards? Yes, we offer digital gift cards, perfect for those who want to give the gift of sustainable fashion.